This Privacy Policy sets out the commitment of DuShine Solutions Inc. operating as (“o/a”) Cleaning Hive Housekeeping (“ Cleaning Hive ”, “ we ”, “ us ”) to protect the privacy of personal information we collect about you, including through this website, CleaningHive.ca (“Website”), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.

By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.

If you don’t want to provide personal information to us, then you don’t have to, however, this may affect your use of this website.

1. Types Of Personal Information We Collect

The types of personal information we collect may include:

identity data (including your name, company name, etc.);
contact data (including your contact details such as your billing and delivery address, email address and telephone number);
works engaged in (job history records);
transaction data (including details about payments to and from you and other details of products you have purchased from us);
technical data (including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
profile data (purchase of services made by you, your interests, preferences, feedback, and survey responses);
usage data (including information about how you use our website, and services); and
marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).

If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

2. How We Collect Personal Information

We collect this information from you when you make an online booking or submit a contact us online submission form.

We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

You or your representative(s)
Searches and enquiries
Your use of our website

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as Google Analytics and Google Ads). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We also use Microsoft Clarity to understand how visitors use our website: it records how you move, click and scroll on our pages (session recordings and heatmaps) and uses cookies to do so. Clarity masks what you type into forms, and Microsoft processes this data as described in the Microsoft Privacy Statement.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

3. Why We Collect, Hold, Use And Disclose Personal Information

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

to contact and communicate with you
to provide services to you
to maintain a database of customers
to market to you and others, including remarketing (this may involve Google Ads remarketing or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google)
for internal record keeping
for statistical purposes
as required by law

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete, and relevant.

Some of the service providers that store and process information for us, for example for our website, text messages, email and backups, are located outside Canada, including in the United States. Your personal information may therefore be stored or processed outside Canada, where it may be accessible to the courts, law enforcement and national security authorities of those countries.

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose. However, mobile phone numbers and SMS consent data collected for service-related communications (such as booking notifications and reminders) will not be shared with or sold to third parties for their marketing purposes under any circumstances, regardless of consent.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent unless we are required to do so by law.

4. Use Of Cookies

As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Links To Other Sites

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

6. How You Can Access And Correct Your Personal Information

Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavor to promptly correct any information found to be inaccurate, incomplete, or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.

We will respond to any request to access, correct, or delete information within a reasonable time.

7. How We Maintain The Security Of Your Information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorized access, modification, or disclosure. We undertake the following precautions to protect personal information we hold:

our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
the website and database is on a Virtual Private Server
we limit access to personal information to a “need-to-know” basis
we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
our devices are protected by cryptographic keys and are stored in secure premises
our email data is encrypted
if we no longer need personal information, we take reasonable steps to delete or de-identify the information

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

8. Can a Visitor delete or deactivate Personally Identifiable Information collected by the Website (Data deletion)?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Website ’s database by contacting . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

9. How You Can Unsubscribe Or Opt-Out

We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: Our emails will always come with an “Unsubscribe” button, so you can opt-out at any time. If you receive SMS messages from us, you can opt out by replying STOP at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.

You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third-party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/optout.asp . Please note that the website may not work as well for you if you disable cookies.

You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices .