Frequently Asked Questions

Choose your service and home size on the booking form, add any extras and see your price upfront, then choose your time from the open slots. Prefer to talk it through? Call us on (647) 558-0932, any time, 24/7, or email us.

You’ll get a confirmation email with your date, arrival window and the services you booked. Give it a quick check and let us know if anything needs changing. If you opted in to texts, your reminders come by SMS too, and you can view and manage your booking in your client portal at any time.

The booking form shows the open times for your address, so you choose your time as you book. If the time you’d like is taken, ask us to add you to the waitlist and we’ll contact you if it opens up.

Any day of the week: we’re open 24 hours, 7 days a week. Choose your date and time on the booking form; the open times for your address show as you book.

Within a one-hour window of your booked time. Your confirmation email shows the window.

It’s up to you. Many clients are out: leave a key with your concierge or in a lockbox, add entry and alarm instructions to your booking, and tell us how to lock up. For your security, we never keep copies of keys.

A quick tidy is all it takes: pick up clothes, toys and clutter so your cleaner can spend the time cleaning. Add any priorities or special instructions to your booking, tell us about pets, and share entry details if you’ll be out.

Yes. In your client portal you can reschedule, add extras such as inside the fridge or oven, and update your notes. Changes are free with at least 48 hours’ notice (see cancelling or rescheduling).

Most homes are cleaned by one cleaner. For longer jobs, about 4–5 hours or more, we send a second cleaner so the work finishes sooner.

You see your price upfront on the booking form, based on your home’s size, the type of clean and any extras you choose. Behind that price is the time your home needs: cleaning is charged by the hour, with a 3-hour minimum per booking. See our prices and plans.

Yes, 3 hours per booking, and the price on the booking form already includes it.

Yes. Your first clean is at the regular price, and from your second clean, weekly and bi-weekly plans save 15% and plans every 3 or 4 weeks save 10%. There’s no contract: change your frequency, skip a visit or cancel from your client portal, with 48 hours’ notice before a booked visit.

By Visa, Mastercard or American Express, processed securely by Stripe. There’s no upfront payment: we hold your card when you book and charge it on the day of your clean, and on a recurring plan on the day of each clean.

Tipping is optional.

In the kitchen: counters, the sink and the outside of appliances and cabinets. In bathrooms: the toilet, shower, tub, sink, mirrors and floors. Throughout your home: dusting, vacuuming and mopping, beds made, surfaces tidied and trash taken out. Compare all our cleaning services.

With a deep clean. It reaches the build-up regular visits skip, and you see your price before you book. After that, a weekly or bi-weekly plan keeps it fresh, and recurring plans cost less.

We recommend one for a seasonal reset, or for a home that hasn’t had a professional clean in a few months. It goes beyond a regular visit: under the furniture, grout, vents and light fixtures. Choose the deep-cleaning option when you book, then keep your home fresh with regular visits.

It depends on your home’s size and condition and the clean you choose. The booking form shows the estimated time for your home before you book, and if your home needs more time than booked, we’ll check with you first.

Yes. Your cleaner brings professional cleaning supplies and a vacuum, so there’s nothing to buy or set out. If you have a specialty product for a particular surface, leave it out and mention it in your booking. Would you rather we used your own supplies throughout? Here’s what to have on hand.

Of course, we love pets. Tell us about yours when you book, and keep any pet that’s nervous around visitors in another room during the clean. If your pet sheds heavily, the pet-hair extra is required: add it on the booking form so there’s time for it.

Yes, as extras. Add inside the fridge, oven or cabinets, interior windows, blinds, hand-wiped baseboards, laundry, dishes or a finished basement when you book, and your price updates as you choose. The full list is on our pricing page.

Yes, offices of any size, from a one-room studio or practice to a larger workplace, one-time or on a schedule. See office cleaning.

Yes, condos and apartments of every size. Add your building’s entry, elevator and parking details to your booking so your cleaner can check in smoothly. Building rules and elevator bookings don’t change your price. See condo cleaning.

We clean the inside of your home, so balconies, decks, garages, unfinished basements and exterior windows aren’t included, and neither are ceilings or areas beyond safe reach. For health and safety, we don’t handle mould, pests, biohazards or pet waste, and we don’t remove junk or move heavy furniture.

Yes. Every cleaner is background and reference checked and professionally trained before their first visit, and we’re a Certified Living Wage Employer. Cleaning Hive carries $5,000,000 in liability insurance.

It’s the Hive Promise: you’ll love your clean, or we’ll come back and make it right. Tell us within 24 hours of your clean and we’ll come back within 5 days to re-clean what was missed, at no cost. It covers the tasks and extras you booked. Bookings shortened below the suggested time aren’t covered.

There’s never a contract. To cancel or reschedule free of charge, give us at least 48 hours’ notice, in your client portal or by phone or email. Within 48 hours there’s a $50 fee. On the day of the clean, before your cleaner arrives, the fee is 60% of the cleaning cost, and the full price applies only if your cleaner is already there or can’t get in. The details are in our terms and conditions.

We clean homes across Toronto and the GTA, from downtown condos to family homes in North York, Etobicoke, Mississauga, Oakville, Vaughan and Markham, and across Metro Vancouver, from Yaletown and Coal Harbour to Kitsilano and Kerrisdale. Every service is available in both. See every service area, or email us and we’ll confirm your address.

Call us on (647) 558-0932, any time, 24/7, text the same number, or email contact@cleaninghive.ca; we reply 7 days a week. Online booking and your client portal are open 24/7. Every way to reach us is on our contact page.